Remote Services


The evolution of networked systems now offers alternatives to issues that, until recently, could only be resolved by the presence of staff in the actual physical location to perform the activity in situ, with the associated cost to the Company in terms of both time and money.

Well aware of this, SAERCO has undertaken a number of projects in the field of providing remote services. The company is currently in a position to offer such commercial solutions to third parties.

Practical training (refresher courses, emergencies and adaptation) can be provided without having to move the staff out of the unit where they are assigned since the hardware required for the audio-visual presentations and for the recreation of the ATS system used by the controller is located right at the airport.

The pseudo pilots (the people who play the additional roles required for the exercise: pilots, collateral ATS service, CNS, ground personnel, OMA, etc.) may be located at the companies' service centres or at external locations (SAERCO offers this service optionally). Once this is configured, all that remains is to choose the simulated airport scenario (which is done by taking photographic images in situ), the models of aircraft/companies that usually operate in the airport and load the exercises.

The exercise is designed to satisfy the client's learning needs, with no restrictions on movement either on land or in the air, weather conditions, or exceptional circumstances that may arise, etc. The client simply identifies their needs and SAERCO will make different proposals from which the client can choose. It is important to remember that the tactical exercises can be modified at the instructor's discretion.

The provision of remote ATS services at the aerodrome (including AFIS and/or ATC) is now a reality from a technological point of view. There are different products on the market offering these kinds of technical solutions.

The fundamental complexity lies in making this new way of rendering ATS services compatible with the actual training location: displaying the information (man-machine interface), unit/continuous training and personnel procedures adapted to this way of working, the associated transition process, etc. In addition, there are certain minimum service levels associated with the system itself that must be guaranteed: continuity, availability, integrity, etc. The complete analysis must be comprehensive, without overlooking the corresponding Business Case that covers everything from the initial investment to the provision of the service itself, including operation and maintenance of the associated systems.

An air navigation service provider that has enough knowledge of can only do this and experience with air traffic control services, CNS systems, network data transmission, and transition processes in ATS and CNS navigation services. SAERCO has all of this and is therefore a trusted partner with which to undertake this type of project.