Safety
Safety is the priority in everything that SAERCO does as a provider of services.
Notifications and Investigations
Notifications
As a company that has implemented a Safety management System, SAERCO fully supports a culture of reporting and notification as a means of securing and monitoring overall operational safety levels. To do this, SAERCO is actively involved in collecting, analysing and submitting safety data through notifications to the National System of Events and CEANITA (Committee for the Study and Analysis of Air Traffic Incidents), in the firm belief that in order to improve civil aviation safety it is necessary to report all events that have the potential to affect safety.
In this sense, regardless of the above, SAERCO manages its own databases with the events that are reported, analysing and classifying them repeatedly and objectively as a means of continuous improvement of the overall safety levels of the units it serves.
Investigation
The ultimate goal of the investigation of an incident conducted by SAERCO is not to determine or assign blame or liability but rather to improve as an organisation with a Safety Management System in place. To do this, SAERCO creates multidisciplinary teams with extensive experience in different areas of civil aviation to draft investigation reports whenever there is a significant event with the potential to have an impact on safety. Based on a detailed analysis of the data obtained and the identification of causes, circumstances and factors, recommendations are made relative to the conclusions reached during each investigation process, always with the aim of preventing similar occurrences in the future and all framed within the fundamental principles of just culture. In this way SAERCO is able to ensure continuous improvement in keeping with its corporate commitment to protect air safety in every service it renders.
Privacy policy
SAERCO Servicios Aeronáuticos Control y Navegación S.L. hereby informs through this privacy policy of the processing and protection of the personal data of users and customers that may be collected as a result of contracting services through its website.
In this regard, SAERCO guarantees compliance with current personal data protection legislation, which is set forth in the European Data Protection Regulation (Regulation (EU) 2016/679) and in Constitutional Law 15/1999, of 13 December, on Personal Data Protection. Use of this website implies acceptance of this privacy policy.
Data controller
SAERCO Servicios Aeronáuticos Control y Navegación S.L. Tax Identification Number: B85951390, Address: c/ Burgohondo 4, 28023 Madrid; Tel. No.: 91 4293879, email: info@saerco.com; Contact Data Protection Officer: dpd@saercon.com
What constitutes data processing?
The technical operations, processes and procedures performed on an automated or non-automated basis which allow collection, storage, modification, transfer and other actions on personal data.
Information that we collect
The data we request from you are contact data and are the minimum necessary in order for us to communicate with you and to establish a contractual relationship.
The personal data are provided directly by the user, thus guaranteeing the authenticity, accuracy and truthfulness of all the information you provide us, with the undertaking to maintain the data that you provide to us up-to-date so that they correspond, at all times, to your actual situation. The User will be solely responsible for the accuracy of the data provided.
Purpose of the processing of your personal data
- Managing, performing and complying with the relationship established between SAERCO and whoever provides their personal data through the website.
- Managing any contractual relationship established with SAERCO and execution of the contract binding the parties.
- Complying with the legal obligations arising from the contractual relationship.
- Managing the contractual relationship that you have with SAERCO, including the sending of commercial information by any means, including electronic means, relating to services that are similar to those originally contracted.
- Sending information that you have requested with your consent.
SAERCO ensures that your data is processed exclusively for the specified, explicit and legitimate purposes and that they will not be further processed in a manner incompatible with said purposes. Where further processing of personal data is planned for a purpose other than that for which it was collected, the data subject will be provided with information on that other purpose and any relevant additional information.
Time that we will store your personal data
The personal data that you provide to us in order to maintain the commercial relationship will be stored until the end of the commercial relationship and subsequently for the legally stipulated periods. The data provided in order to send you communications for promotional and advertising purposes will be stored as long as the data subject does not revoke consent and/or exercise his/her rights of objection and/or erasure.
Recipients of your data
SAERCO will not disclose the data provided by you to third persons unless under a legal obligation or with your express consent.
Rights of the user with regard to his or her data
Right of access, rectification or erasure: you have the right to access your personal data, as well as the right to request the rectification of inaccurate data or, where appropriate, to request their erasure when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
Right of objection: you may object to the processing of your data. In this case, SAERCO shall no longer process the data except on compelling legitimate grounds or for the exercise or defence of legal claims.
Right to obtain information about the data that SAERCO holds about you and about the processing applied to such data.
Right to request the restriction of processing: under certain circumstances, you may request the restriction of the processing of your data, in which case we will only store such data for the exercise or defence of legal claims.
Right to make a claim if you consider that your personal data have been used improperly.
How to exercise these rights
By contacting SAERCO’s data protection officer by writing to the address established for this purpose: dpd@saerco.comincluding, including a photocopy of your DNI or equivalent identity document, indicating your first and last names, and specifying your request, and including the address for the purpose of notifications, the date and your signature. You may also exercise this right through a duly accredited legal representative.
In the event that you consider that your data are not being processed properly, in addition to the above address, you may contact the national supervisory authority, which is the Spanish Data Protection Agency.
Security and updating of your personal data
SAERCO ensures that your data is processed in a confidential manner and has adopted the technical and organisational measures necessary to prevent loss, improper use, alteration and unauthorised access to such data, with due regard to the state of the art, the nature of the data and the risk analysis conducted.
Legal Notice
Identifying Data
In fulfilment of the duty of information recorded in Article 10 of Act 34/2002, of 11th July, on Services of the Information Society and Electronic Commerce, the following data is provided below: the company that owns the web domain is Servicios Aeronáuticos Control y Navegación S.L, hereinafter (SAERCO), registered office for these purposes at calle Burgohondo, nº 4, 28023 Madrid, with Tax Identification Number B85951390, registered at the Business Registry of Madrid, Volume 27719. Folio 133, Section 8, Sheet M-499549. Contact electronic mail: info@saerco.com on the web page.
Users
Access and/or use of the SAERCO site provides the status of USER, who accepts, by such access and/or use, the General Conditions of Use recorded herein. The Conditions shall be applicable independent of the General Contractual Conditions that are mandatory where appropriate.
Use of the site
www.saerco.com provides access to multitude of information, services, programs or data (hereinafter “the content”) on Internet, belonging to SAERCO and to its licensors, to which the USER may have access. The USER undertakes responsibility for use of the site. Said responsibility includes the registration required to access certain services or content.
The USER shall be responsible for providing true, licit information in that registration. As a consequence of that registration, the USER may be provided a password for which he shall be responsible, undertaking to make diligent, confidential use thereof. The USER undertakes to make adequate use of the content and services (such as, for example, chat services, discussion forums or news groups) that SAERCO offers through its portal and, for illustration but not on limiting terms, not to use them to (i) commit illicit or illegal activities, those contrary to good faith and public order; (ii) to distribute content or propaganda of a racist, xenophobic nature, illegal pornography, encouragement of terrorism, or disparaging of human rights; (iii) to cause damage in the physical and logical systems of SAERCO, of its providers or third persons, to place or distribute computer viruses on the network or any other physical or logical systems that are liable to cause the aforementioned damage, (iv) to attempt to access and, were appropriate, to use electronic mail accounts of other users and to change or manipulate their messages. --- Name of the company creating the web site --- reserves the right to remove all comments and contributions that infringe respect for personal dignity, that are discriminatory, xenophobic, racist, pornographic, that are harmful for youth or childhood, public order or safety or that, in its opinion, are not adequate for publication. In any event, SAERCO shall not be held liable for the opinions provided by the users through the forums, chats or other tools for participation.
Data Protection
SAERCO complies with the directives of Organic Act 15/1999 of 13th December on Personal Data Protection, Royal Decree 1720/2007 of 21st December, that approves the Regulations on Development of the Organic Act and other regulations in force from time to time, and ensures correct use and processing of the User’s personal data is guaranteed.
Intellectual and industrial property
SAERCO, itself or as assignee, is the holder of all the intellectual or industrial property rights on its web page, as well as the elements it contains (for illustration, images, sound, audio, video, software or texts; brands or logotypes, colour combinations, structure and design, selection of used materials, computer programs required for operation, access and use, etc.), owned by SAERCO or its licensors.
All rights reserved. By virtue of the terms set forth in Articles 8 and 32.1, paragraph two, the Intellectual Property Act specifically prohibits reproduction, distribution and public communication, including the mode of making available, of all or part of the content of this web page, for commercial purposes, on any media and by any technical means, without authorisation from SAERCO. The USERS undertake to respect the Intellectual and Industry Property Rights held by SAERCO. They may view the elements of the site and even print, copy and store them on the hard disk of their computer, or on any other physical media, as long as it is solely and exclusively for personal and private use. The USER must abstain from suppressing, altering, circumventing or manipulating any protection device or security system installed on the pages of SAERCO.
Guarantee and liability waiver
SAERCO shall not be held liable, in any case, for damages and losses of any nature that may be caused, for the purposes of illustration, by errors or omissions in the content, lack of availability of the site or transmission of viruses or malicious or harmful programs in the content, in spite of having adopted all the technical measures required to avoid it.
Modifications
SAERCO reserves the right to perform the modifications it considers appropriate on its site without prior notice, being able to change, suppress or add both the contents and services provided through it, as well as the way in which these are presented or located on its web.
Links
In the event of www.saerco.com providing links or hyperlinks to other Internet sites, SAERCO shall not exercise any control over such sites and content. Under no circumstance shall SAERCO accept any liability whatsoever for the content of any link belonging to a third party web site, nor shall it guarantee the technical availability, quality, reliability, exactness, scope, veracity, validity and constitutionality of any material or information contained in any of such hyperlinks or other Internet sites.
Likewise, inclusion of these external connections shall not imply any kind of association, merger or participation with the entities connected.
Right of exclusion
SAERCO reserves the right to refuse or withdraw access to the site and/or services offered without prior notice, at its own initiative or when requested by a third party, for users who breach these General Conditions of Use.
General matters
SAERCO shall pursue breach of these conditions, as well as any improper use of its web site, by taking all the civil and criminal actions to which it may be entitled.
Amendment of these conditions and term
SAERCO may amend the conditions determined herein at any time, these being duly published as displayed here.
The currency of such conditions shall be as displayed and they shall remain in force until replaced by others that are duly published.
Applicable legislation and jurisdiction
The relation between SAERCO and the USER shall be governed by the Spanish laws in force and any dispute shall be submitted to the Courts and Tribunals of Madrid.
Cookie Policy
The purpose of this cookie policy is to inform you clearly and precisely about the cookies used on the website https://www.saerco.com
General information
The website https://www.saerco.com uses cookies. SAERCO may gather information through cookies about the browsing of its Users through https://www.saerco.com
A cookie is a text file which is stored in the personal computer or mobile device connected to the website, which the latter sends to the browser and which this in turn is capable of recovering or reading, in such a way as to enable the website to have information available on the browsing preferences of the User, for the purpose of facilitating a more efficient and useful browsing experience in the User’s next visit. Cookies make the interaction between the User and the website faster and easier.
The cookies are associated exclusively with a single User who is always anonymous and with the User’s own computer or mobile device, not enabling or allowing either SAERCO or third parties to obtain or store any personal information whatsoever in a cookie or associate it with an identified or identifiable person.
Types of cookies
Cookies can be identified through a number of criteria, giving rise to three classifications. Depending on the entity that manages the domain from which the cookies are sent and processes the data obtained, two types can be defined: first-party cookies and third-party cookie.
There is also a second classification depending on the span of time during which the cookies remain stored in the customer’s browser, that is, session cookies or persistent cookies.
Finally, there is another classification with five types of cookies based on the purpose for which the data obtained are processed: technical cookies, personalisation cookies, analytics cookies, advertising cookies and behavioural advertising cookies.
Additional information in this regard is available in the Guide on the use of cookies published by Spain’s data protection authority, Agencia Española de Protección de Datos.
Cookies used on the website
The cookies being used on this website, together with their type and function, are identified below:
The website https://www.saerco.com uses Google Analytics. Cookies from this service can be observed in the browser of the website Users. Google Analytics is a free web analysis tool provided by Google, which enables SAERCO, as the owner of the website https://saerco.com, to avail itself of the measurement and analysis of the browsing on its web pages.
According to the types described above, the cookies involved are first-party, session and analytics cookies.
Through the web analytics, information is obtained on the number of users who access the site, the number of pages viewed, the frequency and repetition of the visits, their duration, the browser used, the operator who provides the service, the language, the terminal used and the city to which its IP address is assigned. Information enabling better and more appropriate service by this website.
In any case, SAERCO will use this information solely for the purpose of improving its services. SAERCO may share this information with its companies, customers, providers, sponsors and/or advertisers, but in the same way and, in any case, on a global and statistical basis only.
To guarantee anonymity, Google will render the User´s information anonymous by truncating the IP address before storing it, in such a way that Google Analytics will not be used for locating or collecting identifiable personal information on the visitors to the site. Google will only be able to send the information collected by Google Analytics to third parties whenever it is under a legal obligation to do so. According to the terms & conditions of the provision of the Google Analytics service, Google may not associate the User’s IP address with any other data item kept by Google.
Acceptance of the cookie policy
By pressing the Understood button, it is assumed that you accept the use of cookies.
How to change the configuration of the cookies
You can restrict, block or delete the cookies belonging to this website by using your browser. The steps are different in each browser, however, instructions can be found on your browser´s help menu.
If you do not accept the use of cookies, they can be rejected thanks to your browser’s menus for setting preferences or making adjustments; however, in this case, there is a possibility that you might not have access to the full functionality of the website.
Through your browser, you can also see the cookies that are in your computer or device and delete them at your choice.
Informed consent
Your use of this website implies that you give your express and unequivocal consent to the use of cookies, in the terms & conditions contained in this Cookie Policy, without prejudice to the measures for the deactivation and elimination of cookies which you may take, as mentioned in the preceding paragraph.